Questions & Answers

Which payment methods are accepted?

We accept all common credit cards (VISA, Mastercard, AMEX) PayPal payments. You can also pay by bank transfers pay.

How secure is my online order?

When you purchase online using your credit card, all of your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our credit card provider's network where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

How can I change or cancel my order?

We reserve the right, at our sole discretion, to accept or decline the order or any portion thereof at any time after receipt of the order, including after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, a credit will be issued to the original method of payment.

>> Please note that orders that have already been packed or shipped cannot be cancelled.

Can I change my delivery address after ordering?

Please note that your shipping address cannot be changed once your order has been processed or shipped. Please update your shipping address to your home address instead of your work address, as we do not know how long the destination customs department will have the package on hold.

When will my order arrive?

Delivery time is based on the shipping option you chose. Once the order is shipped, we will email your tracking information the next day as tracking information is usually available 72 hours after the order is shipped. We are not responsible for delays caused by the customs department in your country.

How can I track my order?

We will email your tracking information once your order has been shipped. You will normally receive the tracking number one day after we ship your order.

What do I do if there are missing items in my order?

If something is missing, please contact us immediately.

When will my order be processed? How long will it take to receive my order?

All orders are handled and shipped from our warehouse in Asia or Europe.

We process orders between Monday and Friday. Orders are processed within 2-5 business days from the order date and are dispatched the next day after the processing day. Please note that we do not ship on weekends.

From the day of dispatch, delivery takes another 28-32 days depending on your location.

Some items are missing from my order, what happens now?

It is possible that your products will be shipped separately depending on your order due to stock reasons. The rest of the order will probably arrive soon, but if you want to make your checks, you can always contact our customer service.

How can I return an item?

If you are dissatisfied with our article.